Field Services Telephone Support Dedicated phone service representatives provide in-depth customer assistance to answer your technical questions, place parts orders, or troubleshoot Equipment or Process system problems. Remote Diagnostics HF Pure Water equipment includes software allowing HF technicians to connect directly with the machine through a computer and a telephone line to conduct remote diagnostics tests. Field Service HF Field Service Technicians are trained professionals with in-depth training as well as extensive factory training for Houston Fearless equipment and other OEM equipment. These technicians provide: Emergency field support; with an average response time of 24 hours or less New equipment installation and start-up service Comprehensive training for equipment operators and maintenance personnel Level of Inventory HF maintains extensive inventory of parts in stock. This supply along with spare part kits included with each system sold keep downtime to a minimum. Service Personnel The HF Service Department consists of dedicated service teams with over many years of combined equipment experience. Each of our technical staff has been factory trained by one or more of our major component suppliers. Two Senior Service Specialists with 20 years of experience Three Field Service Technicians with 21 years of experience Field Service Technician located in Northern and Southern California, Tennessee, Georgia, and Colorado Equipment Enhancement With the support of the HF Pure Water Engineering Group, we have the capability to modify, upgrade and enhance systems to meet customers changing needs and increase system performance and productivity.